Booking over the Internet. Problems that are easy to avoid
For many, acquaintance with the hotel begins much earlier than the moment when a person enters the room. Often, the first stage is to contact the booking and accommodation service, and it is quite natural that the client expects high-quality service here. And if the first impressions are not the best, then it is not at all a fact that the next time he decides to use the services of a hotel with a "weak" service. After all, no one wants to waste their time, as well as deal with other people's shortcomings.
Numerous online resources for booking can come to the rescue in this case, but there are also enough shortcomings in their work. Prices on such sites are inflated by an order of magnitude, and there is often no detailed information about the hotel itself, the services provided and the room fund on them. This is different from other multifunctional online hotel booking Hotelslobby.com is a real assistant for all those who are going to book a room online. The prices of this system are open prices of hotels, because here they work directly with them, without any intermediaries. And all additional information about the technical equipment of the room, the availability of a restaurant or conference room on the site is presented in full. Moreover, Hotelslobby.com allows you to thoroughly explore the surroundings of the hotel for the presence of nearby stations, metro, cinemas, museums, and even get a brief information on each of them with the appropriate addresses and telephone numbers.
Other disadvantages inherent in many online booking systems are that they do not provide the ability to pay for the reservation, and information about the loading of the room fund is not relevant. Hotelslobby.com has been successful in dealing with these issues. Payment can be made in six different ways, including by credit card and popular electronic payment systems. The debit of funds is made only for the first day of residence, guaranteeing protection from online fraudsters, and the rest of the amount the client pays on the spot. And again, thanks to the presence of direct communication with hotels, the number of rooms available on the site corresponds to the real situation. But the confirmation or cancellation of reservations is not always quick, some hotels require 24 hours to process the order due to problems with technical equipment and insufficient access to the Internet. Therefore, on Hotelslobby.com, money for bookings is written off only after receiving a reservation number from the hotel.
In addition, online booking services often use outdated online order forms. In fact, this is semi-online, where the request from the site first gets to the operator, and then the contact is carried out, for example, using a phone. Hotelslobby.com uses another principle – the principle of fully automated service. All operations take place in real time, and you can control this process yourself. In his personal account, the user can see how the work on his order is progressing, which allows him to be aware of all things in a full-fledged online.
Source: www.hotelslobby.com Online hotel booking system