Job description of the profession "EXCOURSE"
I. General provisions
1. The guide belongs to the category of specialists.
2. A person with (higher, secondary) professional education, additional training, experience of organizational work in the field of tourism and travel at least (1 year; 2 years; 3 years; others) is appointed to the position of a guide.
3. The tour guide should know:
3.1. Federal laws, regulatory legal documents establishing requirements for the organization of travel, tourist activities.
3.2. Legal and social foundations of the tourism industry.
3.3. Excursion business in the system of the tourist industry.
3.4. History, culture and geography of the region.
3.5. Objects of attraction in the context of history, geography and culture.
3.6. Principles of excursion organization.
3.7. Guidelines for excursions
3.8. Exposition material of museums, cultural centers.
3.9. Protocol and etiquette.
3.10. The theory of interpersonal communication.
3.11. Public speaking techniques.
3.12. Basics of psychology.
3.13. Rules of service on pedestrian, transport and combined routes.
3.14. Rules of work on urban and suburban, near and far routes.
3.15. Instructions on the rules of conduct of tourists on the vehicle.
3.16. Rules of first aid.
3.17. Scheme of actions in case of emergency situations.
3.18. Rules of registration of documents and preparation of reports.
4. Appointment to the position of tour guide and dismissal from office shall be made by order of the head of the excursion bureau on presentation.
5. The guide is directly subordinated.
II. Official duties
Guide:
1. Collects and studies historical materials and documents, studies archive materials, statistical data, other documents and materials containing information about the objects of excursions.
2. Develops the technique of excursion stories, public speaking, answers to questions.
3. Receives information about the place and time of arrival of tourists, organizes a meeting of tourists in the agreed place, identifies (sets the number of groups, certifies the belonging of tourists to the group), conducts protocol events.
4. Chooses the optimal location of the tour group for the excursion.
5. He reads excursion lectures on culture and history, talks about the traditions and customs of the region, acquaints tourists with sights; uses microphones, amplifying tools for public readings and speeches.
6. Conducts a tour of the museum or cultural center, accompanies excursion explanations and stories inspection and display of museum expositions.
7. Conducts instruction on observance of precautionary measures during sightseeing, expositions, etc.
8. Answers general and professional questions of tourists on the topic of the tour.
9. He conducts a conversation with tourists and, if necessary, performs the duties of a translator.
10. Completes excursion tours and other excursion documentation.
11. In case of diseases of tourists, injuries, the occurrence of other medical cases, it provides first aid, organizes the call of the appropriate ambulance services, rescuers.
12. Coordinates the behavior of the group in the event of an emergency, provides first aid, applies measures to eliminate panic, informs the relevant authorities about the occurrence of emergency situations.
13. Organizes the departure of the tour group from the place of the excursion (checks the availability of necessary documents, the composition of the group).
III. Rights.
The guide has the right to:
1. Require the management of the tour bureau to provide documents and reference materials necessary to perform the duties provided for by this job description.
2. Get acquainted with the documents defining his rights and duties in his position, criteria for assessing the quality of performance of official duties.
3. To request personally or on behalf of the direct head from the heads of bureau divisions and specialists information and documents necessary for the performance of his official duties.
4. To submit proposals for the management to improve the work related to the responsibilities provided for in this instruction.
IV. Liability
The guide is responsible for:
1. For improper performance or non-fulfillment of their official duties, provided for by this job description - within the limits established by the current labor legislation of the Russian Federation.
2. For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of the Russian Federation.
3. For causing material damage to the excursion bureau - within the limits established by the current labor legislation of the Russian Federation.