What did tourists complain about during the New Year holidays?

Poor service and unprofessionalism of tourist operators, flight delays are the main problems that citizens addressed during the New Year holidays to the Commission of the Public Chamber of the Russian Federation on the development of public diplomacy, humanitarian cooperation and the preservation of traditional values.

Elena Sutormina, the head of the commission: “During the holidays, our Commission received 275 appeals from citizens who vacationed both in the country and abroad.”

Most of the appeals came from Moscow and the Moscow region, St. Petersburg, resorts in the Krasnodar region and Kabardino-Balkaria.

The main topics of complaints are poor service in places of stay (45%), flight delays (23%), activities of tour operators who delayed transfers and placed in inappropriate hotels (18%).

The share of appeals to the Public Chamber about hotels this year decreased by 20%, but the level of service is the main topic of complaints of citizens, for example, there were complaints due to the lack of a necessary and laid item in the room or rude treatment by staff.

Source: ria