Hotel "Baikal Plaza" (Ulan-Ude) will take part in the first international forum of hoteliers "Baikal hospitality".

The purpose of the forum is to create an authoritative discussion platform for the exchange of experience, the formation of national traditions and features in the field of hospitality.

The plenary session will provide information on how the global financial crisis has affected the hotel sector in Russia. Specialists will talk about strategic projects of tourism development and mechanisms of their implementation in Buryatia, about modern development and prospects of the hospitality industry directly in Ulan-Ude. The forum will also include seminars and master classes, a festival of restaurant art, exhibitions "Everything for a restaurateur and hotelier" and "National Souvenir of Buryatia".

The cultural program of the forum includes participation in the celebration of the City Day of Ulan-Ude, which this year takes place on the fourth of September, excursions to the iconic places of the capital of Buryatia and to the residence of the head of Buddhists of Russia - Ivolginsky Datsan.

In the August issue of the magazine "Hotel" - the leading Russian periodical devoted entirely to the issues of the hotel business and the hospitality industry, a number of publications will be published about Buryatia and the development of the hotel business in the region. A separate turn of the room will be devoted to collective accommodation facilities - guest houses of the republic. The magazine will also publish an interview with the managing director of the business hotel "Baikal Plaza" Darima Gennadyevna Matkhanova.

The hotel "Baikal Plaza" constantly conducts staff training, various trainings aimed at improving the professional level of employees. They go on an internship in the best hotels in Russia and abroad. So, in 2009, two employees of the reception and accommodation service were trained in Moscow and Greece, 1 employee in 2010 was trained in South Korea.

Business hotel "Baikal Plaza": the choice of successful!

Today we are talking with the managing director of the business hotel "Baikal Plaza" Matkhanova Darima Gennadyevna.

- Darima Gennadyevna! How can you briefly describe the hotel "Baikal Plaza"?

Hotel "Baikal Plaza": the choice of successful! This slogan characterizes our business hotel as a place chosen for work and leisure by successful people who value comfort, convenience and first-class service. Hotel "Baikal Plaza" is the first hotel in the city of Ulan-Ude, which received the category "4 stars".

The hotel building was built in 1937 and is an architectural monument. This is the oldest hotel in the city and today is the hallmark of Ulan-Ude, personifying all the hospitality of the Buryat capital. Under the new brand, our hotel started operating in 2007 and has already gained a reputation as one of the best hotels in the city.

- Tell us about the main milestones in the history of the new hotel "Baikal Plaza"?

DG: In 2007, our hotel was opened after reconstruction and was immediately loved by the guests of Ulan-Ude. All the advantages of the hotel are obvious: an excellent location in the very center of the city opposite the buildings of the City Administration and the Government of the Republic, a spacious room fund - in the hotel 78 rooms of the highest and first category, the high service of the hotel corresponds to the achieved bar - 4 stars. The category was awarded in September 2008. We are the first certified hotel in the city.

Staff training is constantly carried out, various trainings are aimed at improving the professional level of staff, employees go for internships in the best hotels in Russia and abroad. So, in 2009, 2 employees of the reception and accommodation service were trained and trained at the largest hotels in Moscow and Greece for 9 months, this year another employee was on an internship in South Korea.

- Readers are probably already interested to know what changes have occurred in the hotel since the opening and until today?

DG: The most significant indicator for us is the improvement of the quality of service and the growth of the number of regular guests. Analyzing the feedback of our guests, we see that the guests themselves notice the changes that are happening in the hotel. This applies to the expansion of the range of services provided, and staff development. Previously, the hotel staff spoke only English and German, but now a guest from China, Japan or neighboring Mongolia can ask a question in their native language and get an answer. The restaurant has expanded the menu, the VIP-cabinet has changed - now there is a refined and unusual interior in the national Buryat style. Rooms and equipment are also being updated. For example, last year, for the arrival of Russian President Dmitry Medvedev, the apartment, where he stayed, was updated: purchased furniture, dishes, ordered exclusive bedding, towels and robes.

- Speaking of the range of services provided, which services are most in demand in your hotel?

DG: - Given that the main guests of the hotel are business tourists, therefore, conference services are in particular demand.

The hotel "Baikal Plaza" has 2 conference rooms equipped with modern equipment, a restaurant that provides coffee breaks, business meetings.

We provide services for the organization of MICE events: from choosing a venue for an event, meeting at the Airport and accommodation at the hotel, to organizing coffee breaks and banquets. In addition, the organizers of business events can instruct us to order printing and souvenir products and much more.

In summer, the number of tourists from abroad, as well as the European part of Russia and neighboring regions increases.

What attracts tourists to your hotel?

The city of Ulan-Ude - the capital of the sunny republic of Buryatia - has a very rich history. The city has many museums, theaters, 30 km from Ulan-Ude is Ivolginsky datsan - the center of Buddhism in Russia. In one of the dugans of the datsana there is a sacred Buddhist relic - the imperishable body of the XII Pandito-hambo Lama Dasha Dorjo Itigelov. This phenomenon attracts many tourists from all over the world. And, of course, every year the number of tourists visiting Lake Baikal grows.

The flow of business tourists is also growing, so at this time we are making our main efforts in order to attract individual and group corporate clients to our hotel, who can afford to relax comfortably after a working day and receive high quality service. We have everything you need both for work (WI - FI, conference hall, business center) and for recreation: restaurant "Baikal Plaza", sushi bar "Fuji-Ko", sauna, fitness room, country recreation center on Upper Berezovka "Orange House".

The hotel’s website contains information about a charity project to help children. Tell me more, please.

DG: Social responsibility of business for us is one of the priorities of corporate activity. Our company cannot ignore those people who are in a difficult situation. This is especially true for children who have to face life difficulties at an early age. Since November 1, 2009 in the hotel "Baikal Plaza" began a permanent charity event "Let's give children a chance." Part of the money received from staying in our hotel is transferred to orphanages, hospitals and charitable foundations. So, we transfer funds to the Buryat branch of the Russian Diabetes Association for the purchase of consumables for insulin pumps. It turns out that any guest staying at our hotel contributes to the common cause.

- Thanks for the interesting talk!

hotel

With respect,

Hotel Baikal Plaza

Ulan-Ude

ooh Erbanova, 12

body. /fax: (3012) 21-08-38

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