Mistakes that prevent passengers from boarding the train
Tutu experts have prepared a list of common mistakes that passengers make when buying railway tickets.
The rating was compiled by the contact center staff, who analyze errors daily.
In the first place typos in the data of passengers, for example, "We had in order Clay (instead of Galina)..."
It happens that when checking the data, the client notices a missing letter in the name, but inserts it in the wrong layout, and comes out, for example, Evfn.
When confirming a booking, you need to carefully check the information.
Carriers make no more than one mistake in the name and sign in the document number. But the two letters mixed up are already two mistakes. Depending on the rules of the carrier, corrections are made at the ticket office or at the conductor, sometimes the ticket is returned and another is purchased.
A ticket with an incorrect date of birth will be invalid if the error affected the fare when the passenger is an adult, and due to the error he has a discount as for a child.
If the wrong patronymic is indicated, Elena Vladimirovich and Igor Semenovich may have problems when landing, if he is Igor Stepanovich by passport.
There are intentional mistakes when in the summer or before the New Year, tickets are sold out, and men try to get into the women’s compartment and vice versa, because otherwise they will not leave on the right train.
“We tell you that a man cannot buy a ticket to a women’s compartment, we help find mixed compartments or non-gender cars, in extreme cases – other trains.”
When it turned out to issue a ticket to the "foreign" on the floor of the compartment, let the passenger into the car or not - the conductor decides.
Sometimes passengers who bought tickets to an empty compartment, try to make sure that no one is “settled” to them.
"... issue a ticket for free seats on fictitious data (invent name, document number and indicate them when buying). Others go further and make the tickets cheaper by issuing them for non-existent children.”
It is necessary to buy free seats for passengers who really go on this train, the easiest thing is for themselves.
The conductor checks the presence of passengers, and fixes if someone did not come. Information about unoccupied seats goes to the reservation system, and the place of the late person can be sold again. If at the same time a late passenger sits at an intermediate station, and his seat is occupied, he will be obliged to give another.
You can occupy all the compartments when buying free seats for a passenger who is traveling in fact.
Source: ria