"Pillow - stuffy, blanket - biting": why tourists are disappointed in hotels?

The main disappointment among travelers happens because of the discrepancy of the “picture” on the Internet with reality – so says the General Director of the network of travel agencies Alexan Mkrtchyan.

He says that the most frequent complaints of tourists are related to the inconsistency of hotels with photos presented on the Internet - "the grass has dried up, the flowers have withered, and a crack flies on the ceiling of the room and a fat fly flies," the expert said.

Often, tourists have claims to food, which are impossible to satisfy - you have to explain to the tourist that the hotel is often dominated by seasonal fruits and in May it is difficult to wait for watermelons, and in October - strawberries.

He called an unusual case: “when a tour operator banned children under two years old from taking on bus tours in Italy, explaining that children can cry loudly during trips in confined spaces and prevent other tourists from listening to a guide or relaxing.” According to the law, the operator had no right to do this, but the problem was solved <...> a family with a child were provided with a car for rent at preferential prices, and they were able to go to various cities without torturing fellow travelers and their own baby.

He also lists other claims: pillows are too hard, soft, narrow or wide. Interestingly, nowadays many hotels in different countries of the world already provide guests with a menu of pillows.

Source: tourprom