Necessary phone numbers in Germany

A list of these phone numbers will provide the tourist and local with the means to respond quickly to various situations, ensuring safety and comfort during their stay in Germany.

It is useful to have these numbers on hand.

Attention!
For a false call, especially emergency services, you can get a hefty fine.

 

Police call

• 110.
• Offences, serious road accidents

Fire and rescue services

• 112
• Serious accidents and cases requiring urgent medical attention, such as heart attacks, lack of breathing, loss of consciousness, paralysis, stroke, poisoning, burns, acute pain.

Searching for a doctor on weekends (after-hours home doctor)

• 116-117
• In case of sickness on a weekend, you can always find on this phone, where the doctor on duty takes. It can be both a doctor of the general category and a specialist of a narrow profile, for example, an ophthalmologist.

Anonymous psychological assistance by phone

• 0800-111-01-11 or 0800-111-01-22 or 116-123
• Problems and depression, difficulties with a partner, bullying at school (Mobbing) and at work, job loss, various addictions, illness, loneliness, loss of meaning in life, spiritual issues. Importantly, the call will not be included in your phone bill.

Anonymous Pregnancy Care

• 0800-40-40-020
• Counseling pregnant women in difficult life situations, anonymous birth.

Helping children and adolescents, problems online, sexual violence

• 116-111
• Children can consult anonymously about their problems at home and school.

Counselling for parents

• 0800-111-05-50
• Issues of education, problems in the network, sexual abuse of children, problems of parent-child relationships

Help with poisoning (Giftnotruf)

• 030-192-40
• It is useful for families with small children. If the child ate some pills or drank a chemical liquid. Employees will tell you how to act in a particular situation.

Round-the-clock anonymous assistance to women subjected to violence

• 0800-0-116-016

Number for financial lockdown

• 116-116
• Block lost EC and credit cards, ID cards (Personalausweisen)

Liaison with authorities

• 115
• From 8 to 18 p.m., all types of administrative matters (municipalities, counties, states and/or the federal government)

Independent Patient Counselling Service in Germany

• 0800-011-77-22
• We offer independent and free care and advice on all aspects of patient health and rights throughout Germany.

Ministry of Health (Bundesministerium für Gesundheit)

• 030-346-465-100
• Independent contact centre for all health care issues in Germany.

Consultations for the deaf and hard of hearing

• Fax: 030-340-60-66-07
• info.deaf@bmg.bund.de
• info.gehoerlos@bmg.bund.de

Video phone for the deaf and hard of hearing

• www.gebaerdentelefon.de/bmg
• Monday to Thursday from 8:00 to 18:00, Friday from 8:00 to 12:00

The hotline of the Federal Ministry of Economy on the impact of coronavirus on business

• 030-186-15-15-15

Association of German Barochamber Centres.

• 0800-00-04-881
• If necessary, oxygen therapy

Helpline in Russian

• 030-440-308-454
• For the Russian-speaking population, experiencing difficulties with communication in German, a helpline is prudently organized in Germany. The staff will listen if there are difficulties, problems and fears, and will help. It is free, anonymous, round the clock and in Russian.