What is wrong with Russian air passengers?
Travel service OneTwoTrip analyzed 8,000 responses that airline buyers wrote after the flight ended and determined what they didn’t like.
Russians in air harbors are most dissatisfied with the high prices in catering establishments and stores - this shortcoming was mentioned by 21% of respondents.
The second irritating factor is the crampedness and lack of seating in waiting rooms: this complaint came from 17% of respondents. 14% are dissatisfied with Russian airport staff who were inhospitable or slow to operate.
Another problem of Russian airports - queues - noted 13% of respondents. 11% of passengers are not satisfied with the process of boarding the plane: they do not understand why when there are telescopic ladders at the airport, delivery is by bus.
At the airports of arrival, Russians get tired of intrusive taxi drivers - so answer 20% of passengers. Most often, this item was called by people arriving in Adler.
Then comes the answer – long queues at passport control, which is dissatisfied with 18% of travelers. 15% of respondents said that at the airports of arrival you need to wait a long time for luggage.
11% of passengers are tired of overpriced goods and services. 10% complained about the size of the airport and the crowding – these answers were left by passengers arriving at regional airports.