“Lost” from Russian Railways: created an online assistant for forgetful passengers
The online search service for forgotten things on long-distance trains earned on the website of the Federal Passenger Company, a subsidiary of Russian Railways.
To search for their luggage, which was left on the train, passengers will be able to fill out an electronic application on a special web page. In the request form, it is necessary to note the identification data of the person (name, ticket number, telephone, e-mail and numbers of the number of the document on which the ticket was issued).
You will need to make a detailed description of the forgotten things (color, size, other characteristics), and describe the intended place in the car where they were left.
After processing the application, the passenger will be able to try to find out his belongings from photos. The search results will be reported to the applicant.
Every month, FPC employees process up to 1,500 applications on the topic of forgotten things. The service will be able to simplify and speed up the process: the search for things will continue for 30 days from the beginning of the trip.