What do Russian travelers complain about the most?

The most common complaints of Russian tourists are related to the postponement or delay of the flight, and to the unexpected replacement of the hotel, says Natalia Osipova, executive director of the Alliance of Travel Agencies (ATA).

“Tourists often complain about the replacement of flights. Especially if the tourist chooses the morning flight, and he changed the departure time for the evening. This is categorically disliked by customers. The second place is taken by the unexpected replacement of the hotel.

Replacement of the place of temporary residence can occur for various reasons, it is voiced in the contract, but tourists are always dissatisfied, especially if the replacement occurs on arrival at the place of rest, as they can not influence the situation.

There are claims that will seem ridiculous to employees of the travel industry and ordinary people. For example, one lady complained to a travel agent about the fact that next to the hotel in the same European city where they lived with her husband, there was a woman with “degraded social responsibility” and her husband began to pay much attention to her.

According to N. Osipova, complaints about poor food often concern hotels in Turkey economy class. “People are not satisfied with the modest amount of food, not the quality of it, and the hotel is considered good.”

According to the expert, after a holiday in Russian hotels, tourists mostly complain about poor service, but this does not apply to all domestic hotels.

According to Osipova, “There are people who, in the expectation that they will receive some compensation, begin to put forward the most incredible claims”, but most travelers are unhappy with delays, replacement of flights and hotels. It is necessary to be prepared for the fact that delays of charters are possible, and the change of hotel, if necessary, is stipulated by the contract.

Source: ria