Windrose passengers waited almost 12 hours to fly to Turkey
Passengers of the Ukrainian airline Windrose (Rose of Winds) spent at Boryspil airport waiting for a flight to rest in Turkey for almost 12 hours.
Last Monday, passengers had to fly to Antalya for rest at 9am. The flight was delayed for almost 12 hours. Two women became ill - they called an ambulance.
“We have passed passport control and have almost lined up to go to the ladder, when suddenly they say that the flight is postponed. First they said it was ten in the morning. When the appointed hour passed, a new announcement was heard: we will fly out at 14:20. Then another announcement: we will fly no earlier than 15:00. Finally, the boarding was invited only after eight o’clock in the evening, said one of the passengers Levko Dovgan, who was flying to the airport. Turkey with his wife and five-year-old son.
He also stressed that due to the delay of departure, tourists lost a day of rest, which is more than 2 thousand hryvnias.
According to other tourists, they were fed and given water at the expense of the airline. “But people were flying on vacation with families, there were many children in the hall who need porridge and soups, not pancakes with mushrooms,” said passenger Vladimir Vakula.
“No one from the airport management came out to the outraged tourists. Some passengers wanted to go to the business lounge - there are comfortable seats. But someone from the airport staff advised them not to “shame the country”, because they are hosting guests of Euro 2012!
While the morning passengers sat in the waiting room, the Wind Rose sent two more flights.
“Look, people from 6-7 o’clock at the airport, it’s hot, everybody’s nervous. No one can explain anything in detail. My blood pressure went up and my heart grabbed. How can you treat people like that? said one of the tourists.
In the administration of the airline Rosa winds flight delay explained by a technical breakdown, namely the need to replace the chassis. Therefore, the airline was waiting for the arrival of a spare "board".
“Passenger compensation will be mandatory, in the amount of the cost of daily accommodation. After returning, they need to contact the tour operator, write a statement. Reimbursement goes through it, the airline spokeswoman said in a telephone conversation.
Recall that on June 8, due to the delay of the flight of AeroSvit airline, more than 150 fans were unable to fly from Kyiv on time for the opening of Euro 2012 in Warsaw.
Based on the materials of "Voice of Ukraine"