Rospotrebnadzor reminds passengers of delayed flights about their rights

Rospotrebnadzor in connection with mass summer holidays and possible delays of flights reminded passengers what they are entitled to.

Rospotrebnadzor informs that for the delay of the flight, the carrier must pay the passenger a fine if it cannot prove that the delay was required to eliminate the malfunction of vehicles or other circumstances that do not depend on the carrier.

The carrier is also obliged to inform by any available means of any changes in the schedule.

If there is a delay or cancellation of the flight due to bad weather, for technical and other reasons, the carrier is obliged to provide passengers at the points of departure and at intermediate points: mother and child room, 2 phone calls or 2 e-mails, refreshments and hot drinks, and accommodation in the hotel while waiting for the flight departure for more than 8 hours - day and more than 6 hours - night, transport from the airport to the hotel and back when the hotel is provided at no additional cost and luggage storage.

It should be emphasized that these services are provided without payment.

Source: ria